At Vertic USA, we want you to be satisfied with your purchase. If the order does not meet your expectations, you may initiate a return by contacting us and filling out a return form. We offer a 30 day standard return policy on the majority of our products.

To request a return or notify Vertic USA of a defective or DOA order, please send an email to support@verticusa.com. You may also call us at (855) 837-8421 to talk to a representative. A Vertic USA representative will provide you with additional instructions regarding your return including eligibility and approval, if approved, an RMA number (contingent on approval), the ship-to address, and information about your refund.

 

If you have specific questions about the return process or about a specific item, you can send your questions to us at support@verticusa.com.


* Please allow 24 - 72 hours for us to respond to your inquiry.

 

RETURN ELIGIBILITY

To be eligible for a return, the item must be unused and in the same condition as when you received it. The return will only be accepted if all original parts are included as well as the original product packaging.

Some products we offer are ineligible for returns. These products include: software, product licenses and warranty services, and any digital downloadable software products.

 

ADDITIONAL RESTRICTIONS

Please read the following for important additional restrictions:

  • Defective Products Including Dead on Arrival: Customers may return products deemed defective or Dead On Arrival (DOA) within 15 days of the ship date. Vertic USA offers credit, replacement, exchange or repair, as deemed appropriate by seller.

  • Return Approval: Prior to returning any purchases, customers must contact Vertic USA  Support via email to get return approval and begin the return process. No returns of any type will be accepted by Vertic USA unless they include an RMA number obtained by contacting support@verticusa.com.

  • Return Shipping Costs: Customer will be responsible for all costs associated with packaging and shipping for any returned goods. If an exchange or replacement is approved, Vertic USA will responsible for the shipping costs unless otherwise specified or agreed to with the customer.

  • Restocking Fees: A restocking fee may be applied to your return.


REFUND POLICY

Vertic USA will initiate refunds after an approved return has been received and inspected. At this time, we will notify you via email. If your return is approved, a refund will be processed, and a credit will be applied to your original payment method within 7-10 business days. If you have specific questions about our refund policy, please contact us at support@verticusa.com.

 

SHIPPING POLICY

Shipment Processing Times 

All orders are processed within 1-2 business days, unless otherwise specified. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Rates

Shipping rates and times may vary depending on product, order size and destination.

 

Shipment Confirmation & Order Tracking

Tracking numbers will be made available to you via email within 24 hours. If you do not receive an order confirmation email or tracking number within 24 hours of placing your order, please contact us via email at sales@verticusa.com.

 

International Shipping Policy

Vertic USA ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

We currently do not ship outside of the U.S. Please contact our support team if you have specific questions about international shipping.

We welcome your questions or comments regarding this Refund and Return Policy Privacy. If you have specific questions or concerns, please contact us at:

Vertic USA, LLC
1901 Avenue of the Stars, Suite 1900
Los Angeles, California 90067
Email Address: support@verticusa.com
Telephone number: (855) 837-8421

RETURN POLICY